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Please read the following terms and conditions before choosing to rent a serviced apartment from
Dreamhome Serviced Apartments.
Bookings and Rates:
Bookings can be made for all apartments with a minimum 1 night stay.
All rates are subject to change at any time. The rental rate varies depending on how long you are staying, the fixtures in the apartment and location.
Rates are at the discretion of Dreamhome Serviced Apartments, they also take into account seasonal trends.
For all enquiries, please contact us at info@dreamhomerelocations.com and our booking
consultants will respond with the availability details and rates.
For all bookings, please phone us on + 91-9820 882622 or email
info@dreamhomerelocations.com with your details.
An after-hour's duty manager is available for early or late check-ins and emergency calls.
Bookings are only tentatively confirmed until receiving 50% of your deposit payment and balance at the time of check-in.
For stays of up to 1 month, the amount payable is due in full.
For stays longer than 1 month, payments can be made in monthly installments. In the rare case that your choice of apartment is not available, Dreamhome Serviced Apartment reserves the right to provide alternative accommodation of similar standard.
2. Payment: Payments can be made either by Cash, Electronic Funds Transfer, Demand Draft or Direct Bank Deposits. All payments should be made in favour of 'Dream Home'.
3.Cancellation / Refund Policy: Dreamhome Serviced Apartments will refund any prepaid amounts (less INR 2500/-administration fee) if the property can be re-booked for revised dates. If a substitute booking cannot be found, cancellation fees are as per the following schedule please note Xmas and New Year period.
New Year Period Cancellations:
Over 30 days before arrival -- Full refund (less administration fee).
16 30 days before arrival -- 50% refund.
0 - 15 days before arrival -- No refund.
Xmas/New Year Cancellations:
Over 30 days before arrival -- Full refund (less administration fee).
0 - 30 days before arrival No Refund.
4. Cancellation by Dreamhome Serviced Apartments: Dreamhome Serviced Apartments reserves the right to cancel any booking before or during your stay. Should this occur, Dreamhome will either provide a full refund for the remainder of our stay, or move you to an alternative apartment of a similar standard. If damages occur and/or the terms and conditions are breached, then the guest may be asked to leave. In this case, no refund will be provided and damage charges will be levied.
5. Booking Amendments: Amendments - for reduced stays once you have commenced your occupancy, no refund will be made if a substitute booking cannot be found.
Extensions - If you would like to extend your stay, 7 days notice must be given to take up the extension. If no notice is given to the office, we reserve the right to re-book the apartment. No guarantee for continuance of accommodation in the same apartment can be given.
6. Key Collection: For check-ins out of normal business hours, please phone the after-hours mobile number provided on your confirmation 1 hour prior to arrival to ensure a duty manager can meet you at the property with the keys and show you to your apartment.
7. Arrival / Departure: Check-in time is 12:00 noon and check out time is 10:30 am unless alternative arrangements have been made with our office. For very early arrivals, we suggest booking from the night before to secure an early check-in.
9. Guest Responsibilities
It is the responsibility of every guest to read and abide by these terms and conditions.
It is the responsibility of all guests to report any issue with the property to the Management. This includes any disturbance, damage, loss or any criminal matter relating the property.
Apartments are to be used only for accommodation. Parties or commercial use is strictly prohibited.
All damages and breakages payable (see Damages & Breakages section).
The number of tenants must not exceed the maximum number allowed and listed on your booking confirmation. If a property is reported to be overloaded, the tenants will be asked to vacate, with no refund given.
All apartments are privately owned, please respect this and do not move furniture around.
Guests should show respect and care for the property and ensure doors and windows are locked when vacated.
Guests are expected to keep the property at an acceptable level of cleanliness that would be considered acceptable to an average person. Any unacceptable damage resulting from poor cleanliness will be charged to the guest. If cleaners are required to make additional charges these will be passed on to the guest also.
Please consider other tenants at all times and remember that your accommodation is in a residential apartment block.
Pets are not allowed in any of our properties.
All bedrooms are non-smoking.
10. Cleaning: For stays over 3 days, your apartment will receive a linen change every 3 days. This is included in the cost of your accommodation. Apart from the daily cleaning, any additional cleaning requirements should be organized with our office.
11. Damages and breakages: Breakages or damage to the apartment resulting from your occupancy will be paid for by the guest. In the event of damages incurred by you or your visitors to the apartment, you will be charged in accordance with the damages and a receipt will be forwarded to your nominated email address.
12. Facilities: All apartments are fully furnished and equipped with linen.
All apartments at minimum have their own kitchenette, laundry facilities, TV, car parking and self-contained rooms.
Electricity: All Utilities are included in the rental rate for normal consumption. Excessive usage may incur additional charges.
Internet: Wireless Broadband service is available and included in your tariff.
13. Additional Services: Dreamhome Serviced Apartments can also arrange for any of the following services. Please request when booking to help assure availability.
Private Car Rental (chauffer driven).
Special Tour Packages and Sightseeing.
Late check-outs. |
